Got Questions? We’ve got answers!

  • Who's behind Postale?

    This is a good place to start - who are you buying these lovely gifts from?! We are a WA owned and operated business, with a commitment to stocking WA made products. In fact, every single product we stock comes from an awesome WA business. Yeah the local!

  • Where can I ship Postale gifts to?

    Currently, we are only able to ship our gifts to Australian addresses - we know, bummer for all the family and friends living overseas you’d love to surprise! Having said that, if you were to get a gift sent to yourself and forward it on using an international shipping company… wink wink!

  • Can I create a custom gift?

    That’s both a no AND a yes - let us explain! We are happy to develop custom orders in certain quantities - enquire via our Corporate Gifting page! At this stage, we’re not able to deliver custom elements on individual gifts, but we’ll be working on giving you options in the future!

  • What if my order arrives damaged?

    Oh darn it - that is the worst! We want to make sure that our gifts arrive looking just as beautiful as when they left us, and we do everything we can to ensure they’re packed up nice and snug. But, if yours appears looking worse for wear, please get in touch with us via the Contact page so we can make it right!

  • Can I order alcohol if I'm under 18?

    Even if you’re purchasing it as a gift… sorry buddy, it’s a no-can-do from us! You have to be 18 years and over to purchase alcohol from our site, so we recommend getting mum, dad, nan (or whichever adult tells you to PUT YOUR WASHING IN THE BLOODY LAUNDRY) to sort it out. For gifting to 18+ friends only, of course!

  • Is your stuff recyclable?

    Yes! We keep it as minimal as possible (while still ensuring everything is well wrapped, which sometimes will include a piece of bubble wrap - nobody wants a broken bottle of olive oil running through their gift!) and most of it is recyclable. Our canisters are specifically designed to reuse, and we can’t wait to see how you use em!